Study Bellet et al. (2019): study GB 2017

Public

Sales workers, UK, followed 6 month 2017

Survey name

Unnamed study

Sample

Respondents

N = 12549

Non Response

63%

Assessment

Questionnaire: Conputer Assisted Web Interview (CAWI)

Correlate

Authors's Label

Customer satisfaction

Our Classification

Remarks

This measure is somewhat noisy, since each worker on average receives very few feedback ratings per week.

Distribution

Mean = 7.9; SD = 2.26

Operationalization

After each call customers are asked by text or phone to report the extent to which they would recommend BT to others, on a 0 to 10 scale.

Observed Relation with Happiness