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Correlational findings

Study Bellet et al. (2019): study GB 2017

Public:
Sales workers, UK, followed 6 month 2017
Survey name:
Unnamed study
Sample:
Respondents:
N = 12549
Non Response:
63%
Assessment:
Questionnaire: web

Correlate

Authors's Label
Customer satisfaction
Our Classification
Remarks
This measure is somewhat noisy, since each worker on average receives very few feedback ratings per week.
Distribution
Mean = 7.9; SD = 2.26
Operationalization
After each call customers are asked by text or phone to report the extent to which they would recommend BT to others, on a 0 to 10 scale.

Observed Relation with Happiness

Happiness Measure Statistics Elaboration / Remarks M-FH-cw-sqr-f-5-a b-fix = +.02 ns Weekly workers happiness by customer satisfaction

When controlled for number of sales:
b-fix = = +.0137 (ns)