- Sales workers, UK, followed 6 month 2017
- Survey name:
- Unnamed study
- N = 12549
- Non Response:
- Questionnaire: web
- Authors's Label
- Customer satisfaction
- Our Classification
- This measure is somewhat noisy, since each worker on average receives very few feedback ratings per week.
- Mean = 7.9; SD = 2.26
- After each call customers are asked by text or phone to report the extent to which they would recommend BT to others, on a 0 to 10 scale.
Observed Relation with Happiness
When controlled for number of sales:
b-fix = = +.0137 (ns)