Study Bellet et al. (2019): study GB 2017

Public

Sales workers, UK, followed 6 month 2017

Survey name

Unnamed study

Sample

Respondents

N = 12549

Non Response

63%

Assessment

Questionnaire: Conputer Assisted Web Interview (CAWI)

Correlate

Authors's Label

Labor productivity

Our Classification

Remarks

Detailed individual-level administrative data from the firm.

Distribution

Adherence: M = 92.03, SD = 5.45
Minutes per call: M = 12.43; SD = 3.34
Conversion rate: M = 0.2714, SD = 0.184

Operationalization

a. Adherence
b. Minutes per call (log)
c. Conversion rate (log)

Adherence: 1 = if met the target of at least 92% adhere to the scheduled workflow;
Minutes per calls: average length of each call during the week;
Conversion rate: the ratio of sales to incoming calls

Observed Relation with Happiness