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Studies

Wright & Cropanzano (1998): study US 1995

Publication

Author(s):
Wright, T.A.; Cropanzano, R.
Title:
Emotional Exhaustion as a Predictor of Job Performance and Voluntary Turnover.
Source:
Journal of Applied Psychology, 1998, Vol. 83, 486 - 493

Investigation

Public:
Social welfare workers, USA, followed 1 year,1995
Survey name:
Unnamed study
Sample:
Non-probability chunk sample
Respondents:
N = 52
Non Response:
19%
Assessment:

not reported

Happiness Measure(s) and Distributional Findings

Full text:
Self report on 20 questions.

This scale consists of a number of words that describe different feelings and emotions. Read each item and mark the appropriate answer in the space next to that word. Indicate to what extend you feel this way

A  nervous
B  distressed
C  afraid
D  jittery
E  irritable
F  upset
G  scared
H  ashamed
I  guilty
J  hostile
K  excited
L  active
M  determined
N  inspired
O  enthusiastic
P  alert
Q  attentive
R  proud
S  strong
T  interested

Answer options:  
1  very slightly or not at all
2  a little
3  moderately
4  quite a bit
5  extremely

Negative affect score (NAS): (A to J)/10
Positive affect score (PAS): (K to T)/10
Affect Balance Score  (ABS): PAS - NAS

Name: Watson's PANAS (time version not reported)
Classification:
A-BW-g-mq-v-5-a
Author's label:
Dispositional affectivity
Remarks:
Only the distributional finding is available; the SD cannot be computed.
Page in publication:
488
Observed distribution
Summary Statistics
On original range -4 - 4 On range 0-10
Mean:
1.50 -
SD:
- -

Correlational Findings

Author's label Subject Description Finding Emotional exhaustion Current burnout Job satisfaction Satisfaction with work-as-a-whole Turnover Voluntary, unsolicited
Later turnover
Actually left job
Job performance Supervisor rating of job performance