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Correlational findings

Study Miner & Glomb (2010): study US 2017

Public
Employees, United States, 2017
Survey name
Unnamed study
Sample
Respondents
N = 67
Non Response
38%
Assessment
Experience sampling

Correlate

Authors's Label
Ln (average call time)
Our Classification
Distribution
M = 6.27; SD = 0.60
Operationalization
The organization recorded average length of employees' phone calls with customers every half-hour.

Observed Relation with Happiness

Happiness Measure Statistics Elaboration / Remarks A-ARE-m-mqr-nv-4-a r = -.27 ns A-ARE-m-mqr-nv-4-a b-IV-F = -.04 p < .05 b-IV-F controlled for:
- customer service
- department

When moderated by
- meta-mood attention: b-IV-F = -.00 (05)
- meta-mood clarity: b-IV-F = +.00 (ns)