Study Miner & Glomb (2010): study US 2017
- Public
- Employees, United States, 2017
- Survey name
- Unnamed study
- Sample
- Respondents
- N = 67
- Non Response
- 38%
- Assessment
- Experience sampling
Correlate
- Authors's Label
- Ln (average call time)
- Our Classification
-
-
- Distribution
- M = 6.27; SD = 0.60
- Operationalization
- The organization recorded average length of employees' phone calls with customers every half-hour.
Observed Relation with Happiness
- customer service
- department
When moderated by
- meta-mood attention: b-IV-F = -.00 (05)
- meta-mood clarity: b-IV-F = +.00 (ns)