Study Andrews & Withey (1976): study US 1973 /1
- Public
- 18+ aged, general public, USA, 1973/7
- Sample
- Respondents
- N = 222
- Non Response
- Assessment
-
Interview: face-to-face
Using highly structured questionnaires.
Correlate
- Authors's Label
- Satisfaction with services
- Our Classification
-
-
- Operationalization
- 2-item index of questions "How do you feel about....?"
a the services you get when you have
someone come in to fix things around
the home (like painting, repaires)
b the goods and services you can
get when you buy in this area
(things like applicances , food,
clothes)
Rated on a 7-point scale: terrible/ unhappy/ mostly dissatisfied/ mixed/ mostly satisfied/ pleased/ delighted