Study Lee et al. (2002): study US 1997

Public

18+ aged, students, USA, 199?

Sample

Respondents

N = 298

Non Response

Assessment

Questionnaire: Paper & Pencil Interview (PAPI)

Correlate

Authors's Label

Satisfaction with repair-services

Our Classification

Operationalization

Selfreport on 9 questions:

Please indicate how satisfied or dissatisfied you are with the repair services available to you. Examples of repair organizations include car garages, plumbing services, electricians, appliance and shoe repair shops, and so on. How do you feel about the following aspects of repair services available to you?

a. Quality of the service provided by most repair organizations
b. The skill of the people who do the repairs.
c. The availability of services when you need them
d. The price the repair organizations usually charges for their services
e. The speed of service or promptness of most repair organizations
f. The honesty of the people who do the repairs
g. The range of choices available when picking a repair service
h. The level of appropriateness to your questions or complaints
i. The accuracy of price estimates given before the service is provided

Rated:
1=awful
2=bad
3=unsatisfactory
4=neutral
5=satisfactory
6=good
7=wonderful
0=no opinion, missing value

Composite index is average of 9 formative single indicators.

Observed Relation with Happiness