Study Nelson (1982): study US 1995

Public

Scientists , university, USA 1995

Sample

Respondents

N = 2700

Non Response

86%

Assessment

Questionnaire: Paper & Pencil Interview (PAPI)
Distributed in university

Correlate

Authors's Label

Satisfaction with tourism services

Our Classification

Error Estimates

Cronbach's alpha: A=.85; B=.85; C=.86; D=.83; E=.88

Distribution

1: M=4,1; SD=0,87; 2: M=4,0; SD=0,95; 3: M=4,1; SD=1,00; 4: M=4,0; SD=0,93; 5: M=4,0; SD=1,04; 6: M=4,0; SD= 0,95; 7:M= 4,1; SD=0,91; 8: M= 4,0; SD=0,96; 9: M=3,8; SD=1,00; 10:M=3,8; SD=1,00; 11: M=3,6; SD=1,37; 12: M=3,8; SD= 1,01; 13: M=4,1; SD=0,79; 14:M=3,9; SD=0,92; 15: M=3,9; SD=0,92

Operationalization

Selfreport based on following questions:

A: PRETRIP SERVICE
1.I was satisfied with the quality of the services provided by travel and tourism professionals while planning the trip
2. Making travel and accomodation arrangements for this trip was basically problem-free
3. The cost of the services provided by travel and tourism professionals in helping me with the travel logistics was reasonable and well worth it

B: EN ROUTE TRIP SERVICES
4. I was pleased with the quality of the services provided in transit to the vacation site
5. My travels to the vacation site were basically problem free
6. The cost of the travel to the vacation site was reasonable and well worth it

C: SERVICE AT THE DESTINATION
7. Tourist services at the vacation site were comprehensive and of high quality. These services made the trip a richer experience
8. Tourist services provided at the vacation site were basically problem-free
9. The cost of tourist services at the vacation site were reasonable and well worth it

D: RETURN TRIP SERVICE
10. I was satisfied with the quality of the services provided by those who assisted me on the way home
11. my return travels were basically problem-free
12. the cost of travel home from the vacation site was reasonable and well worth it

E: SERVICES IN GENERAL
13. In general, I was pleased with the quality of the travel and tourism services related to this trip
14. The travel and tourism services related tot this vacation trip were basically problem-free
15. The costs of the travel and tourism services related tot this vacation trip were reasonable and well worth it.  

Rated on a 5-point numerical scale

Observed Relation with Happiness